Privacy & Data Protection Policy

Uzvi Enterprise strictly collects only the essential personal details necessary to fulfill your orders, process courier shipments, and provide responsive customer service:

• Contact Details: Full Name, Active Bangladeshi Mobile Number (11 digits), Alternative Contact Number, and Valid Email Address.

• Delivery Logistics: Complete Home or Office Address, City/Town, Upazila/Thana, District, and Postal Code.

• Transaction History: Order identification numbers, selected payment method (COD, bKash, Card), item quantities, and delivery notes.

• Technical Information: Anonymized IP address, browser type, operating system, and device screen dimensions to optimize responsive page rendering.

We NEVER store sensitive banking passwords, credit card CVV codes, or MFS secret PIN numbers on our servers. All digital payments are handled through PCI-DSS certified gateway SSLCOMMERZ.

Your information is utilized solely for lawful commercial and fulfillment purposes, including:

1. Verifying and dispatching orders from our Gouripur 3517 distribution facility.

2. Handing over necessary parcel labels to authorized courier personnel (Steadfast, Pathao, RedX, eCourier).

3. Transmitting SMS notifications containing your unique tracking link and dispatch status.

4. Facilitating 7-day returns, replacements, and customer service inquiries.

5. Preventing fraudulent duplicate orders and mitigating fake address registrations.

To complete doorstep delivery across all 64 districts of Bangladesh, Uzvi shares only your delivery name, contact phone number, and physical address with licensed courier service partners.

Our logistics partners are legally obligated under contract to use your details exclusively for parcel delivery and are strictly prohibited from utilizing your contact information for unsolicited marketing or data aggregation.

Uzvi Enterprise utilizes session cookies and local storage tokens to remember your shopping cart items, keep you securely authenticated, and store your preferred game scores in our arcade portal.

You can configure your browser to disable or clear cookies at any time, although doing so may require you to re-add items to your shopping cart upon page refresh.

Under Bangladesh digital commerce and consumer regulations, you possess the right to inspect what personal data we hold about you, request immediate correction of inaccurate contact numbers or shipping addresses, or request the deletion of your customer profile.

To submit a data access or deletion request, email our Data Privacy Officer at [email protected] with your registered phone number. Requests are processed within 48 to 72 business hours.