Question 1

What are your delivery charges and shipping times across Bangladesh?

Accepted Answer

Inside Dhaka delivery charge is ৳60 (typically 24–48 hours). Outside Dhaka delivery charge is ৳120 across all 64 districts (typically 48–72 hours). We dispatch all verified orders directly from our Gouripur, Chittagong logistics hub.

Question 2

How does Cash on Delivery (COD) work with Uzvi Enterprise?

Accepted Answer

You can place your order with 100% Cash on Delivery. When the delivery rider arrives at your doorstep, you inspect the outer parcel and hand over the cash amount. No prepayment is mandatory.

Question 3

What is Partial Payment and why should I choose it?

Accepted Answer

Partial Payment allows you to pay just the delivery fee (৳60/৳120) upfront via bKash or Nagad. Orders with partial payment are given high-priority dispatch and fast-tracked fulfillment from our warehouse.

Question 4

How can I track my parcel live?

Accepted Answer

Navigate to our dedicated Order Tracking page (/track-order) and type in your Order ID (e.g. UZVI-...) or 11-digit Bangladesh phone number to see real-time updates from packing to doorstep delivery.

Question 5

What is your return & replacement policy?

Accepted Answer

We offer a 7-day hassle-free replacement warranty for defective, damaged, or mismatched items. Simply contact our support team at atuzvienterprise@gmail.com or call +8801783501427 within 7 days of delivery.

Question 6

Can I cancel or modify my order after placing it?

Accepted Answer

Yes! As long as your order status is still 'Pending' or 'Processing' (before courier handover), you can contact us immediately to edit items, update your delivery address, or cancel without penalty.

Question 7

Where is Uzvi Enterprise physically located?

Accepted Answer

Our headquarters and central distribution center are located at Gouripur 3517, Chittagong, Bangladesh. Founder Tahmid Hasan and Co-Founder Azizul Hakim oversee direct operations locally.

Frequently Asked Questions

Nationwide Courier

Cash on Delivery

7 Days Return

100% Authentic

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