Return, Replacement & Refund Policy

At Uzvi Enterprise, our customer's peace of mind is paramount. Every qualifying physical product purchased through our platform is backed by our signature 7-Day Replacement Guarantee.

If your delivered product experiences an inherent operational malfunction, mechanical failure, or arrives damaged due to rough courier handling, we will replace the item with a brand-new unit at zero additional cost to you.

This guarantee is applicable across all 64 districts of Bangladesh regardless of whether you selected Cash on Delivery or digital payment.

A return or replacement request is considered valid under the following circumstances:

1. Manufacturing Defect: The product does not power on, buttons do not function, or the internal circuitry fails under standard use.

2. Physical Damage in Transit: The product shell is cracked, dented, or shattered upon arrival.

3. Incorrect Item or Specification Mismatch: The model, color, storage capacity, or item received differs from what was displayed on your invoice.

4. Missing Accessories: Critical cables, adaptors, or manuals described in the product listing are absent from the box.

Step 1: Capture Evidence — Take a clear photo or short video clip highlighting the defect or damaged area. We strongly encourage recording an unboxing video when opening the parcel.

Step 2: Contact Customer Care — Message our WhatsApp helpline at +8801783501427 or email [email protected] with your Order ID (e.g. UZVI-...) and attach the visual proof.

Step 3: Verification & Courier Pickup — Our technical team in Gouripur reviews the claim within 12 hours. We will either arrange courier pickup from your doorstep or provide you with a return tracking waybill.

Step 4: Dispatch of Replacement — Once the return item is confirmed, a brand-new replacement unit is immediately dispatched to your address.

If a direct replacement is unavailable due to stock depletion, or if the customer prefers a refund, the return amount is credited promptly:

• Mobile Financial Services (bKash / Nagad / Rocket): Processed within 24 to 72 business hours upon approval.

• Bank Cards (Visa / Mastercard via SSLCOMMERZ): Credited back to the originating card within 5 to 7 banking business days (subject to issuing bank processing schedules).

• Cash on Delivery Orders: Transferred directly to the customer's personal bKash or Nagad personal wallet without deduction.

To maintain hygiene and safety, certain categories cannot be returned once unsealed unless defective upon arrival:

• Personal hygiene goods, cosmetics, and innerwear.

• Consumable items with broken factory hygiene seals (e.g. food, teas, opened fragrance bottles).

• Items damaged due to improper electrical voltage, liquid spillage, dropped impact, or unauthorized third-party servicing after delivery.

• Products missing their original serial numbers, barcode stickers, or manufacturer boxes.